Terms of service

Plain terms for using Monarch-X Ai. Last updated 12 October 2026.

The service

Monarch-X Ai is provided by Monarch AI Labs Ltd (company number 17207650, England and Wales). You may use it for lawful purposes under the plan you have chosen. Answers are generated automatically and may contain mistakes; you are responsible for checking anything you rely on, particularly legal, financial or medical matters.

Monarch AI Labs Ltd is registered with the Information Commissioner's Office (ICO), the UK data protection regulator, and holds Cyber Essentials certification (IASME) for the whole organisation, certificate number 05d305e5-6bef-4dc3-bd6d-2631bd6d22d9, which you can check on the certification body's public register. Current details are shown at the foot of every page and on our security page.

Who these terms are with

If you use Monarch-X Ai for yourself, these terms are between you and us. If you set up or use a workspace for an organisation, these terms are between that organisation and us, and the person accepting them confirms they have authority to bind it. The workspace owner is responsible for the people the organisation invites and for how they use the service.

Accounts and fair use

One free account per person. Accounts created to work around plan limits, or used to attack, overload or scrape the service, may be suspended without notice.

Your data and who is responsible for it

Your own account. We are the controller of your account and what you store in it; our privacy policy explains how we handle it.

An organisation's workspace. The organisation is the controller of the personal data in its workspace, and we process that data for it as its processor under our data processing agreement (DPA). On the processing of personal data, the DPA prevails over these terms. The workspace owner, for the organisation, is responsible for the organisation's data-protection compliance, including: having a lawful basis; telling its people how their data is used; deciding whether a data protection impact assessment (DPIA) is needed and carrying it out; handling requests from individuals; deciding what data goes into the service and how long it is kept; and reporting breaches to the Information Commissioner where required.

We help: we provide the information your DPIA needs (our data map and trust page), assist with requests from individuals, and tell you without undue delay about any personal data breach affecting your data. The service is not intended for special category or criminal offence data; if you put such data in, you are responsible for having a lawful condition for it.

Tools, connectors and third-party services

Some features act for you, such as searching the web, research, connecting other services or working on your computer. You choose how to use them and are responsible for that use, including complying with the terms of any website or service involved. Where you connect a third-party service with your own key or account, your agreement with that provider applies to that use.

Acceptable use

You must not use the service unlawfully, to infringe anyone's rights, to collect personal data unlawfully, to break a website's or service's terms, to attack or overload any system, or for any practice the law prohibits. We may suspend or end access if we become aware of such use, and we will tell you if an instruction you give appears to break data-protection law.

Paid plans and prices

Paid plans are billed monthly in pounds sterling by card through our payment provider and renew automatically until cancelled. You can cancel at any time from Billing; access continues to the end of the paid period. Prices are shown excluding VAT. We are not currently registered for VAT or any other sales tax, so we do not charge or collect VAT or any sales tax on your purchase. If we register, VAT will be added for business customers at the applicable rate and shown at checkout and on the invoice; if you buy as a consumer, the price shown at checkout will always be the total you pay.

Your content

You keep ownership of what you ask and of the answers you save. We use your questions only to produce answers and to operate the service. We do not sell them.

Liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. If you use the service as a consumer, your statutory rights are not affected. For business use, we are not liable for indirect or consequential loss or for loss of profit, and our total liability in any 12 months is limited to the fees you paid us in that period.

Suspension and ending

You can stop using the service and close your account at any time. We may suspend or end access for a serious breach of these terms or for non-payment, and we will give notice where we reasonably can. On closure, your data is returned or erased as our privacy policy and DPA describe.

Changes

We will update these terms as the service grows. When we do, we will show you the new terms and ask you to accept them before you continue; if you do not accept, you can close your account and paid access continues to the end of the paid period.

Law

These terms are governed by the law of England and Wales. If you are a consumer living elsewhere in the UK, you may also bring proceedings in your local courts. Questions: use the contact form.

Version 2026-10-12