Trust
How Monarch-X Ai handles your data, and the controls you have over it.
Where your data is processed
Your account and everything it stores are held in the United Kingdom, in London data centres.
To answer a question, the question is processed by AI model services working under contract to us, in the same London region.
When live web sources are used (Check the news, and live sources on Pro and Enterprise), the question is sent to a web-search service with personal details such as names, email addresses, phone numbers and card numbers replaced by stand-ins first. That service may process the query outside the United Kingdom. A workspace owner can switch live web search off for the whole workspace in Settings (UK-only web sources).
Payments are handled by our payment provider, which may process payment details outside the United Kingdom.
Who processes data for us
We use a small number of processors under contract, described here by category:
- cloud hosting and managed database (United Kingdom, London);
- AI model services that produce answers;
- a web-search service for live sources (personal details replaced before any query is sent);
- a payment provider (card details never reach our servers);
- email delivery for sign-in links, invitations and reminders.
The named list of sub-processors is part of our data processing agreement and is released to organisations that have signed it.
Training and improvement
Customer conversations are not exported for training or improvement. Questions from customer workspaces are recorded with a private scope that the improvement export never reads; the only rows it reads are from the operator's own accounts.
There is no opt-in for customers today. If one is ever offered, it will be off until your workspace turns it on, and these terms will say so first.
See and control your data
Download your audit trail (every answer's reference, time and fingerprints) from Settings, as CSV or JSON. The person who opened the account can download the whole account's trail.
Export any chat as a stamped PDF or a Word document from the chat screen.
Delete a saved answer, a life-folder date or a chat at any time.
Ask us to erase your account and all associated data through the contact form while signed in. We complete erasure within 7 days.